Return & Refund Policy

At Betty’s Paws, every product is custom-made based on your pet’s photo. To ensure you love the final result, we provide a design approval step before production.

Design Approval Process (Important)
After placing your order, our team will create a custom preview based on your uploaded photo.

• You will receive a preview for approval

• We will only begin production after your approval

• You may request revisions before approving your design

Returns & Refunds
Because each item is custom-made, we do not accept returns or offer refunds once:

• The design has been approved

• The item has been sent to production

If You Do Not Approve the Design
If you are not satisfied with the preview:

• You may request revisions

• If we cannot meet your expectations, you may request a full refund before approval

Damaged, Defective, or Incorrect Items
We will gladly replace or refund your order if:

• The item arrives damaged

• The print quality is defective

• You receive the wrong item

To request a replacement or refund, please contact us within 7 days of delivery with:

• Your order number

• A clear photo of the issue

Email: info@bettyspaws.com

Production & Shipping Time
Production begins only after design approval.

• 2–5 business days for production

• Additional shipping time depending on your location

Order Changes & Cancellations
Orders can be modified or canceled:

• Before design approval → full refund available

• After approval → no changes or cancellations

Lost or Stolen Packages
If your order is marked as delivered but not received, please contact the carrier first.
We will assist when possible, but we are not responsible for lost or stolen packages after delivery confirmation.

If you have any questions, feel free to contact us at:
info@bettyspaws.com

Thank you for trusting Betty’s Paws 🐾