Shipping policy
Shipping Policy
Thank you for shopping with Betty’s Paws 🐾
Each product is custom-made with care based on your pet’s photo.
Order Process & Design Approval
After placing your order:
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We create a custom design preview
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You will receive the preview for approval
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Production begins only after your approval
Please note: production will not start until the design is approved.
Processing Time (Production)
All items are made to order.
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Design creation: 1–3 business days
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Production time: 2–5 business days after approval
Shipping Time
Once your order has been produced and shipped:
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United States: 3–7 business days
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International: 7–14 business days
Shipping times may vary depending on your location and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your order.
We may offer promotions such as free shipping on orders over $40.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Please allow 1–2 days for tracking information to update.
Delays
While we do our best to deliver on time, delays may occur due to:
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High order volume
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Carrier delays
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Holidays or peak seasons
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your order is marked as delivered but you did not receive it:
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Please contact the shipping carrier first
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Then contact us and we will assist where possible
We are not responsible for lost or stolen packages after delivery confirmation.
Contact Us
If you have any questions about your order, please contact:
Thank you for supporting Betty’s Paws and trusting us with your pet’s story 🐾
